benchmarking and its applications in organizations (case study: designing the characteristics of organized inner- city area in tehran city)

tehran municipality, at the lowest level, has been divided to many inner- city areas. if the municipality is going to provide desired services to citizens, it is necessary to design the characteristics of organized inner-city areas. this research is designed to identify the characteristics of organized inner-city areas in tehran city- based on the benchmarking mechanism. required data was gathered by interview and data has been analyzed by using delphi technique and content analysis. the results suggest that 1) to formulate the characteristics of organized inner-city area in city of tehran, we can use the benchmarking mechanism; 2) to formulate the characteristics of organized inner-city area, the focus must be on both functions and the work processes; 3) the necessity to focus on within industry benchmarking; that is, we must focus on municipalities by using the mechanism of “sister city”; especially, sister city to large municipalities (such as new york, london, tokyo, etc.).